Central Virginia AALNC Chapter Partners with Disney Institute for Quality Healthcare for One Day Workshop
The Central Virginia Chapter of the American Association of Legal Nurse Consultants is proud to partner with Human Capital Academy to bring Disney’s Approach to Quality Service for Healthcare Professionals program, presented by the world renowned Disney Institute. This will be a one day local workshop offered in Richmond and Virginia Beach. Every hospital, clinic, group medical practice, dental practice, or freestanding medical care provider has the opportunity to distinguish themselves through the delivery of quality services.
A one-day local workshop, Disney’s Approach to Quality Service for Healthcare Professionals program will show you the importance of attention to detail in everything Disney does -- from training its Cast Members (employees) to treating every Guest (patient) as a VIP. You will hear the stories and see how Disney best practices can be easily adapted to your healthcare delivery organization.
Our Chapter will be have a booth at each location. Spread the word among your health professional colleagues and join us!
| When |
Mar 29, 2011 08:00 AM
to
Mar 31, 2011 04:30 PM |
|---|---|
| Where | Virginia Beach Mar 29th, Richmond, Mar 31st 2011 |
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You will take away proven concepts to adapt to your healthcare delivery organization.
- Discover simple things that you can do to "exceed the expectations" of your patient, families, and visitors, making their "experience" world-class and creating loyalty to you and your organization in the process.
- Learn how to "pay attention to the details" that are critical in making a patient’s experience with you special, beyond just the medical care their receiving.
- Find out how to be more self-aware of your own behavior, so that you can help yourself be the best staff member, clinician, or leader in your healthcare delivery environment that you can be.
- Hear case studies from healthcare organizations that have adapted Disney's best principles and practices.
- See real results that come from a service-centric healthcare delivery environment that knows how to hold its leaders accountable, value behavior as much as productivity, and treat employees with the respect and care they deserve.
- Anticipate the needs, wants, and emotions of your patients and their families in order to exceed their service expectations.
- Bring “consistency” to the delivery of services in your healthcare organization by establishing quality standards.
- Design a delivery system that focuses on the employees, environment, and processes that enhance quality service.
- Create a service plan that integrates quality standards and delivery systems that focus on exceeding diverse expectations.
Click here to register and learn more http://keysus.com/splash/AALNCMCLWsplash.htm
